Our aim at thewoodturningstudio.ie is to ensure that you find the right product to suit your needs.
Got a question? If you have any queries why not talk to our highly-trained staff.
Can’t find the product you need? Please don’t hesitate to contact us. We can design and make what you want so please contact us.
Delivery times
It usually takes two to three working days to process an order. Once your order has been dispatched, you’ll receive an email confirmation listing products ordered, products dispatched, outstanding products, your delivery address and your tracking number.
Once your order is dispatched it will, in most cases, be delivered within two working day. Our couriers may need to contact you by telephone for further directions and/or to complete delivery.
Common questions about delivery
I won’t be at the address I provided during the day. Can you leave my parcel somewhere else for collection?
If you’re not available to accept a delivery during the day, why not avail of choose the Parcel Connect Service. This is a new and unique service offered by our courier partners Fastway whereby you can elect to have your parcels delivered to a range of local shops, convenient for you.
How will I know when the item will be delivered?
You can track your order online via the Fastway website once items have been dispatched . The tracking number is included in the email confirmation you receive once your items have been dispatched.
Feel free to contact our customer support team with any queries about orders or deliveries.
General queries
If you have any questions about an order, please get in touch with our customer support team.
Returns policy
You may change or cancel a full order, or part of an order, before items are dispatched by contacting our customer support team.
You also have a statutory right to change your mind and return any goods up to seven working days from receipt of order, provided the items:
- are unused
- are in their original packaging
You will be liable for the cost of returning any unwanted goods.
If you intend to make a return, you must notify our customer support team before doing so.
Damaged goods
In the unlikely event that the goods you received were damaged in transit you must notify our customer support team no later than two working days from receipt of order.
A replacement or refund will be offered and we will make arrangements to have the damaged goods collected. Damaged goods must be returned in the condition in which you received them, with original packaging.
Please contact our customer support team before returning your damaged goods.